Fastways - I’m still waiting

I think the Fastways company is in deep trouble. As far as I can tell, their operation seems incapable of delivering parcels on time, and in my experience, they lose 1/3 of the parcels sent with them.

Their customer service seems designed merely to hide this fact. They do this by first making it almost impossible to get through on the phone. Only a few people will have enough time on their hands and enough sheer stubbornness to keep calling back after being cut off every 10 minutes for an hour. If you do manage to get through the IVR barricade, you are manually hung up on about 50% of the time. The rest of the time someone politely pretends to write down your name and number and glibly lies about calling you back.

Maybe they're just incompetent and lose parcels right left and centre, but don't want to actually admit it because then they might actually have to honour their guarantees? If their financial management is as bad as their operations and customer service, the company must be going down the plughole pretty fast.

I even spoke to the Operations Manager.

Operations Manager: Where do you live?

Me: St Johns.

Operations Manager: Oh, it normally takes 4-6 weeks to deliver there.

Me: FOUR TO SIX WEEKS TO DELIVER ACROSS AUCKLAND!?!

Operations: Oh, ha ha, no I was just joking.

Frankly, I don't actually believe he was. Fastways is indeed a skanky bitch.