More Fastways ranting

On Tuesday afternoon, after my last post, I managed to get through to a person. I think her name was Mary Beth. She was very apologetic and said that the parcel had taken far too long to be delivered. She promised to go down to dispatch and find out exactly where it was and then call me back. I never heard anything.

Yesterday I tried several times over about an hour. Eventually I got to somebody's voicemail and left a message for them to call me back. I never heard anything.

Today I tried for about two hours. I just kept going around in IVR circles until I was eventually cut off. At least once in each cycle I would get the operator and had to keep asking her to redirect me to Track and Trace. I wonder if she thought it was at all unusual for the same person to keep calling back every ten minutes for two hours? She didn't give any indication of it, so I assume it must be fairly normal. You obviously need almost superhuman persistance to get through.

Once I got so frustrated that I asked the operator if there was actually anybody in Track and Trace, but she assured me there were four people there. I wonder if everyone they talk to has been waiting for days on hold?

Almost every time I called, the phone would eventually start ringing (as opposed to the silent hold), and I thought maybe I was about to get through, but what usually happened was that I got cut off. Twice the phone WAS actually answered, and I could hear noise in the background. Both times I was immediately hung up on.

I persisted and eventually got through to a real person, whose name I didn't catch because I didn't immediately register that it was a real live human and not a recording. She too seemed quite helpful. She was going to go and get my parcel and then put it in the queue for immediate delivery. (As opposed to the queue for just sitting around in their warehouse forever?) She promised to call me back very quickly to work out the quickest way to deliver it. I never heard anything.

I never received anything either.